![]() ![]() Through this guide, you will learn how to reset your Ring doorbell step by step. If you still cannot reach the previous owner or gain access to the device after resetting it, you will have to contact Ring for assistance. You have the option to delete this device from the previous owner's account and remove any existing shared users. You will also have to cancel the previous owner's payment plan and put in your information. If you've managed to get access to the device, you will be able to find the previous owner's contact information. If you cannot reach the previous owner, you can either reset the Ring doorbell manually and gain access to the device or contact Ring for assistance. However, this might not be very straightforward if you cannot get in touch with the previous owner. The easiest way to obtain ownership of an existing Ring doorbell is to contact the previous owner and notify them to remove the device from their account, including payment information and shared users. If you cannot gain access to the doorbell via the app, that means the device is still linked to its previous owner. However, if the doorbell is not powered on, you will have to remove the device and recharge it.Īfter that, try connecting the doorbell to your Wi-Fi network using the Ring app. It will switch on even if there’s no Wi-Fi connection. You can check this by pressing its primary button. Right off the bat, you need to check whether the Ring doorbell is powered up. Things to Check If a Ring Doorbell Is Pre-Installed ![]()
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